The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Upgrading your shipping will not affect the processing time. If you need a rush order please consider adding our rush order listing to your cart. You can jump the line only by purchasing our rush order listing!
No, all our acrylic menus and save the dates are laser engraved. We are not able to change the color of them. That being said we are open to using colored acrylic if you would like but it would be an upcharge and you must contact us prior to ordering!
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you received the delivery email but have not received your package, here is what we suggest.
USPS delivery vehicles us GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
Contact your local USPS post office. Make sure you contact your LOCAL post office and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally